Refund policy
RETURN, EXCHANGE & REFUND POLICY
Last updated: 5 July 2026
At Sleek, we want customers to receive the correct product in the condition and specifications described. This policy explains how returns, exchanges and refunds are handled.
Nothing in this policy limits any mandatory rights available to customers under applicable Egyptian consumer-protection law.
INSPECTING YOUR ORDER
Customers are encouraged to inspect their order while the courier is present and before accepting it.
Please check that:
• The correct product and quantity have been delivered.
• The selected size or variant is correct.
• The product matches the listed specifications.
• There is no visible damage or apparent manufacturing defect.
• All included parts are present.
Visible damage, incorrect items or apparent defects should preferably be reported to Sleek within 72 hours of delivery. Reporting the issue quickly helps us investigate and arrange a solution efficiently.
The 72-hour reporting period does not remove or reduce any mandatory legal rights available to the customer.
RETURNS OR EXCHANGES WITHIN 14 DAYS
Subject to applicable Egyptian consumer-protection law and its stated exceptions, customers may request to return or exchange an eligible product within 14 days of receiving it, without giving a reason and without incurring additional return or exchange charges.
To qualify, the product must:
• Be in the same condition in which it was received.
• Not have been damaged, misused or altered by the customer.
• Include its parts and accessories.
• Include its original packaging where the packaging is necessary to return the product to its original condition.
• Be accompanied by the order number or another valid proof of purchase.
A product may not qualify for a return or exchange where:
• Its nature, characteristics or packaging prevent it from being returned or restored to its original condition.
• It is no longer in its original condition for a reason attributable to the customer.
• It was manufactured or customized according to specifications selected specifically by the customer and matches those specifications.
• It falls within another exception established by applicable law.
Products purchased during a promotion or as part of a bundle remain subject to applicable consumer rights. Any promotional adjustment will be explained to the customer before the return is completed.
FAULTY OR NON-CONFORMING PRODUCTS
Customers may request a return or exchange within 30 days of receiving a product where it:
• Has a manufacturing defect.
• Arrived damaged.
• Is not the product that was ordered.
• Is materially different from the listed specifications.
• Is not suitable for the purpose for which it was sold.
For an approved faulty, incorrect or non-conforming product, Sleek will provide the legally applicable remedy without additional cost to the customer.
Depending on the customer’s request and the applicable circumstances, this may include:
• Replacing the product.
• Exchanging it for the correct product.
• Returning the product and refunding its value.
Sleek will cover the reasonable courier costs required for an approved return or exchange involving a faulty, damaged, incorrect or non-conforming product.
Minor manufacturing variations in dimensions, folds, finish or surface appearance that were disclosed and do not affect the product’s intended function are not necessarily considered defects.
Light marks or scratches that arise through ordinary use of brushed stainless steel are not necessarily manufacturing defects.
HOW TO SUBMIT A REQUEST
Return, exchange and refund requests may be submitted through:
Instagram:
https://www.instagram.com/sleeek.eg/
Email:
hello@sleekegypt.com
Please include:
• Your full name.
• Your phone number.
• Your order number or other proof of purchase.
• The product name and size or variant.
• The reason for the request.
• Whether you prefer a return, refund or exchange.
• Clear photographs of the full product.
• Close-up photographs showing any damage, defect or difference in specifications.
• Photographs of the packaging where relevant.
Photographs help Sleek assess and resolve the request but do not replace any rights available under applicable law.
RETURN COLLECTION
Once a request is reviewed, Sleek will provide the customer with the next steps and, where applicable, arrange collection through a third-party courier.
Products should be packaged safely for return. Parts, accessories and original packaging should be included where reasonably available and relevant.
The returned product may be inspected to confirm its condition and whether it qualifies under this policy. Inspection will not be used to reduce any mandatory legal rights.
EXCHANGES
Exchanges are subject to product and size availability.
If the requested replacement is unavailable, the customer may choose another available product where appropriate or receive a refund in accordance with this policy and applicable law.
Where a voluntary exchange involves a product with a different price:
• The customer must pay any additional price difference.
• Any lower price difference will be refunded or handled as agreed with the customer.
REFUNDS
Approved refunds will be processed within seven days in accordance with applicable law.
Refunds will normally be issued using the original payment method where operationally possible.
For Cash on Delivery orders, Sleek will agree with the customer on a suitable refund method, such as a bank transfer, mobile wallet or another available method.
After Sleek processes the refund, the time required for the amount to appear may depend on the customer’s bank, card issuer, wallet provider or payment provider.
Refunds apply to the eligible returned product and any other amounts that must legally be refunded.
PRODUCTS DAMAGED THROUGH CUSTOMER USE
A product will not be treated as faulty where damage resulted from:
• Misuse or use for an unintended purpose.
• Accidental damage after delivery.
• Failure to follow the published care instructions.
• Use of unsuitable chemicals, bleach, chlorine or abrasive cleaning tools.
• Unauthorized modification or attempted repair.
• Improper storage or handling.
This does not affect the customer’s rights where the product had an existing defect or was not compliant when delivered.
THIRD-PARTY COURIER
Sleek uses independent third-party couriers to collect and deliver orders.
We will assist customers and coordinate approved returns or exchanges, although collection and delivery times may depend on the courier’s availability and coverage.
CONTACT
For questions about this policy or an existing request, contact:
Sleek
Email:
hello@sleekegypt.com
Instagram:
https://www.instagram.com/sleeek.eg/
Website:
https://sleekegypt.com