Find answers to common questions about Sleek products, materials, care, delivery, payments and order support.
Products & Materials
What materials are Sleek products made from?
Sleek products may be made from different materials depending on the design. The exact material used for each item is clearly stated on its individual product page.
What is the thickness of Sleek's stainless-steel products?
Most of our current stainless-steel products are made from 1.5 mm sheet metal. The exact material and thickness, where relevant, are listed in the product details of each item.
Are the listed product dimensions exact?
Product dimensions are provided as accurately as possible. Small manufacturing variations may occur, but they will not affect the product's intended use or function.
Why might my product look slightly different from the photos?
Small variations in finish, folds, dimensions, or surface appearance may occur as part of the manufacturing process. These variations do not affect the product's intended function or overall quality.
Care & Everyday Use
Are Sleek products dishwasher-safe?
Dishwasher suitability may vary between products. Please check the Material & Care section on the individual product page. Products clearly marked as dishwasher-safe can be placed in the dishwasher. Otherwise, hand washing is recommended.
How should I clean a stainless-steel product?
Use warm water, mild dish soap and a soft cloth or non-abrasive sponge. Dry the product after cleaning to help reduce water marks and maintain the finish.
Which cleaning products should I avoid?
Avoid steel wool, rough abrasive sponges, harsh abrasive powders, bleach and strong chlorine-based cleaners, as they may scratch or affect the surface finish.
For products made from materials other than stainless steel, follow the specific care instructions shown on the individual product page.
Will stainless steel scratch?
Light surface marks and scratches may naturally develop through regular use. This is normal for brushed stainless steel and does not affect the product's function.
How can I reduce fingerprints and water marks?
Clean the surface with a soft damp cloth and dry it thoroughly afterward. Wiping gently in the direction of the brushed finish can help maintain a more even appearance.
Delivery & Orders
How long does delivery take?
Delivery usually takes up to 7 days, depending on the customer's location. Delays may occasionally occur due to public holidays, weather conditions, courier issues, or circumstances outside our control.
Can I inspect my order before accepting it?
Yes. Customers should inspect the product while the courier is present and before accepting the order. Please confirm that the correct item has been delivered and that there is no visible damage or manufacturing defect.
How many times will the courier attempt delivery?
The courier may attempt delivery up to three times. If the customer fails to receive the order during the first two attempts, the order must be paid fully online before a third delivery attempt is arranged.
What payment methods are available?
Cash on Delivery and online payment options are available. The available payment methods will be shown during checkout.
Returns & Support
What should I do if I receive a faulty or incorrect product?
Contact Sleek through Instagram direct messages within 72 hours of receiving the order. Include your name, order details, clear photos of the complete product and close-up photos clearly showing the issue.
Can I return or exchange a product because I changed my mind?
Once an order has been inspected and accepted from the courier, it cannot be returned or exchanged because of a change of mind, personal preference, incorrect measurements provided by the customer or because the customer no longer wants the product.
When will Sleek cover the return or exchange courier fees?
Sleek will cover the applicable courier fees when a product is confirmed to be faulty, incorrect or materially different from the listed specifications.
How long does a refund
Approved refunds are issued within one week after the returned product has been handed to the courier. The time required for the amount to appear may also depend on the payment method, bank or payment provider.