Delivery

Orders are delivered through a third-party courier company.

Delivery usually takes up to 7 days, depending on the customer's location.

Delivery times are estimates. Delays may occasionally occur due to public holidays, weather conditions, courier issues, or circumstances outside our control. Customers will be notified of significant expected delays whenever possible.

Cash on Delivery and online payment options are available.

Delivery Attempts

The courier may attempt to deliver the order up to three times.

If the customer fails to receive the order during the first two attempts, the order must be paid fully online before the third delivery attempt is arranged.

Customers are responsible for providing accurate contact and delivery information and for remaining available to receive the order.

Inspecting Your Order

Customers must inspect the product while the courier is present and before accepting the order.

Please confirm that:

  • The correct product has been delivered.
  • The product matches the ordered size and listed specifications.
  • There is no visible damage or manufacturing defect.
  • The package contains all ordered items.

If an immediately visible issue is found, the customer should notify the courier and contact Sleek as soon as possible.

Returns & Exchanges

Once an order has been accepted from the courier, it cannot be returned or exchanged because of a change of mind, personal preference, incorrect measurements provided by the customer, or because the customer no longer wants the product.

A return, exchange, or refund may only be requested when:

  • The product has a manufacturing defect.
  • The wrong product was delivered.
  • The product is materially different from the specifications shown at the time of purchase.

Request Period

Return or exchange requests must be submitted through Sleek's Instagram direct messages within 72 hours of receiving the order.

Requests submitted after this period may not be accepted.

Required Information

The request must include:

  • The customer's name and order details.
  • A clear explanation of the issue.
  • Clear photos showing the complete product.
  • Close-up photos clearly showing the defect, incorrect product, or difference in specifications.
  • Photos of the packaging when relevant.

Sleek may request additional photos or information before approving the request.

Return & Exchange Fees

When Sleek confirms that the product is faulty, incorrect, or materially different from the listed specifications, Sleek will cover the applicable return or exchange courier fees.

The product must be returned in the condition in which it was received, together with its original packaging and any included parts.

Refunds

Approved refunds will be issued within one week after the returned product has been handed to the courier.

The time required for the refunded amount to appear may also depend on the payment method, bank, or payment provider.

Third-Party Courier

Sleek works with an independent third-party courier company. While Sleek will assist customers with delivery issues, some delivery timings, attempts, and procedures are controlled by the courier company.